Our NovoEd Support Team is always happy to assist administrators with technical requests. We continuously strive to provide you with excellent service, and you can expect to hear back from our team within 48 business hours.

Submitting a Support Ticket

There are two methods of submitting a support ticket to NovoEd:

1. Email hello@novoed.com with your inquiry
2. Log into https://help.novoed.com. Select the SUBMIT A REQUEST link in the top-right corner.
   

When submitting a ticket, please provide the following to help expedite processing your request:

• Course URL
• Lesson page URL
• Screenshots or video to illustrate
• File(s)
• Name, email address(es) of users

NovoEd Support Hours

9:00 am to 9:00 pm Eastern
All U.S. holidays are observed.

24/7 Voicemail Support

For Priority 1 and Priority 2 requests, please leave a message on our voicemail at +1(415) 481-4858. A member of our team will be in touch with you shortly.

NOTE: Priority 1 includes system outage. Priority 2 indicates that a core feature is inoperable without a workaround present.

Reaching Support as a Learner

The NovoEd Support Team cannot enroll users in courses and cannot answer questions regarding the facilitation of courses. If you are a learner and have course-specific questions, please reach out to your Teaching Team.