There are several regular tasks that are required throughout the duration of the course. Make sure you and your program manager have previously discussed the different responsibilities and how they will be handled. These are basic tasks that, when done effectively, can increase learner satisfaction of the course.
Learners will often have a variety of questions and requests that are not relevant to discussion posts, whether about course payments or an assignment extension. Throughout the course there can be improper assignment submissions and discussion posts as well as other problems. NovoEd provides a mechanism for students to 'flag' improper material from their peers, which will then need to be reviewed and addressed.
Especially during peer evaluation periods or when learners are directed to view the full submission galleries, learners have the ability to flag any peer submission for a number of reasons including abusive content, spam, forgery, or a blank submission. We recommend subscribing at least one member of your teaching team for these notifications.
- Allows the communication of issues to the teaching team
- Provides a better classroom environment
Here’s how to manage flagging and assign someone to receive content flag notifications.
Things To Check
- That there is a regular schedule for checking and responding to flaggings?
- That you let an individual know if an assignment has been deleted?
Monitoring Student Requests
For NovoEd courses, it is optimal to designate a member of the teaching team to be the point person for resolving learner requests. Learners will have a variety of questions and requests that are not all topics to post on discussions, whether about course payments or an assignment extension.
- Demonstrates teaching team responsiveness and availability
- Encourages teaching team understanding of learner needs
Late Submission Permits
Oftentimes students will miss an assignment deadline and contact you. Depending on your course policy and their particular situation, you may decide issue a late submission permit, which grants students an extension.
Here’s how to grant late submission permits.
For paid courses, occasionally students will express dissatisfaction with the course and request a refund. Depending on the course refund policy, you can easily grant students a full refund or a percentage refund.
Here’s how to issue refunds.
Manually Editing Teams
Occasionally there will be issues that arise with teams. In particular, there can be problems with a missing team lead that will then prevent new members or mentors from being accepted. As such, you can step in to manually edit teams including team lead.
Here’s how to manually edit teams.
Things To Check
- Is it clear whom (or what account) students should contact when they have a personal request?
- Is there someone (or multiple people) who will check the account regularly?
Discussions are a key location for learners to ask questions. As such, discussions need to be monitored to ensure that learner concerns are properly addressed. Furthermore, discussions provide an excellent opportunity for learner interaction with other learners and the teaching team.
- Provides teaching team better understanding of learner thoughts and concerns
- Promoting further course-wide discussion
Here’s how to interact with discussions.
Things To Check
- That there is a regular schedule to check through discussions?
- That there are not too much teaching team comments that take the discussions space away from the learners?
Scheduling Mid-Course Surveys
Some courses include a mid-course survey which can be an effective mechanism for gauging course effectiveness, monitoring learner pain points, and encouraging teaching team self-reflection. If you decide to launch a mid-course survey, consider the learning objectives for both the students and the teaching team. In other words, how will the survey improve the students’ ability to learn? How will the survey results help the teaching team understand what adjustments might need to be made? How will the teaching team learnings go beyond what can be understood from the data in the analytics dashboard?
- Encourages students to think and reflect about their learning in the course so far
- Opportunity for teaching team to gain more information about how learners view the course
Here’s how to create a survey.
Things To Check
- That it is a short survey (i.e. no more than 5 questions)?
- That there are questions that provoke self-reflection?
- That a clearly stated goal on the survey is to encourage self-reflection?