Pre-course communication is one of the few methods to reach out to learners before a course begins.
When sending out emails before the course begins, think about what atmosphere and expectations you want to set for the course. What do you expect learners to do when they receive an email? How useful will the learners find the communication? Will the learners be ready when the course begins?
Pedagogical Foundations Tips and Ideas
- Clear expectations lead to greater levels of success
- Potential to instigate intrinsic interest in course
Things to Check
- Is any important information added to the welcome emails for those who register later?
- Is there a clear action for the learner to take when they receive the email?
For best practices and a more detailed outline of the types of emails to send as a part of Pre-Course Communication, please refer to this Tips & Resources article on Course Communication.
Here’s how to send emails.
The Welcome Email is the email participants first receive upon registering for the course. It therefore has no specific sending time and is dependent on when the learner registers.
When participants first enter the course, they will receive this welcome email from the course with their password instructions. They will also see a different welcome message on their homepage. Often, the welcome message and email will include information about the course or action steps for the participants to take upon entering the course. Both messages can be customized by the course instructors through the dashboard. Here’s how to customize your welcome email.
For best practices and advice on the Welcome Email, please refer to this Tips & Resources article on Onboarding Learners.
As an admin, you can
- Customize the welcome email including any information that you believe is important for a participant to receive upon registering for the course. **The onboarding message is separate and appears as the top box on course home home for the first two weeks of the learner's time in the course.
- Once the course begins, continue to send course announcements and emails through another part of the dashboard (see this article) or change the welcome message for participants who join the course later than the start date.
Participants will be able to
- Receive their temporary NovoEd password (if they are a new user to the platform)
- Receive the link to the course and access the course (if the course has already been opened)
- View any other relevant information that the course admin have included in the welcome email