If you are having issues playing the the videos, whether it is slow or simply does not work, please follow these steps which are usually effective:
- Check that NovoEd is compatible with your browser here
- Check to see if videos work better on a different browser, such as Chrome or Firefox
- Check your internet speed and connection here. Note that sometimes peak internet usage hours can dramatically lower ability to stream videos.
- Lower the video resolution, as described here
- Try clearing your browser cache
If none of the above works, feel free to fill out a help ticket here. Make sure to note: 1) the exact issue, 2) what video causes the problem (a link is preferable), and 3) what browser you are using so that we can more fully investigate (you can simply copy/paste the link from here).